Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it should will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@theadirondackmarket.com. Note that once items are shipped their delivery is out of our control but we will make every effort to get the order to you as soon as possible.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@theadirondackmarket.com and we will work with you to determine next steps.

Cancellations

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theadirondackmarket.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Return Shipping

To return a product based on the policy above, please contact us at info@theadirondackmarket.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Trust

Our promise here at The Adirondack Market is that we'll always treat you like family. When you shop with us you can be assured that we stand behind our products. We believe that happy customers are a result of providing great products at competitive prices along with excellent customer service.

Focus

Our emphasis is on Adirondack-styled furniture, and a look at our catalog shows you we feature a wide range of products in a variety of construction materials and price points. We are an authorized dealer for all the well-respected brands you'll find on The Adirondack Market, and can help you make the best choice for your tastes and needs. If there's a style, brand, or even specific model of Adirondack furniture you'd like to see us carry, just let us know.

Pleasure

Our goal is to provide you with an enjoyable shopping experience and good value so that you will return again and pass the word to friends.

Security

And rest assured that shopping on The Adirondack Market is secure. Our store uses SSL certificates to keep your data secure, especially important during the checkout process. We also use Trust Guard, which regularly conducts security scanning to check for vulnerabilities, again keeping your data safe.

Feedback

If you have questions or concerns about a product you purchased from us, or one you are just curious about, by all means give us a call at 970-235-1495, or email at info@theadirondackmarket.com. Or use the chat tool at the bottom-right corner of your screen. We would love to talk with you. We rely on your feedback to make this the best outdoor furniture store possible.